Photoageing is the premature decline of the skin due to exposure to light (prefix "photo" derived from the Greek word for "light"), and is responsible for 80% of the deep damage seen on the surface. Wrinkles, fine lines, blotches and sagging appear much earlier when skin is exposed to light without adequate protection...

All our products are made in France, and this is important for several reasons. Firstly, local manufacturing guarantees superior quality, as it is subject to strict control standards throughout the production process. This enables us to maintain high standards of quality, safety and sustainability.

Local production also supports the national economy by creating and maintaining jobs in our country. We are proud to contribute to the economic growth and well-being of our community by supporting local workers and businesses.

Finally, manufacturing in France enables us to reduce our carbon footprint by limiting the international transport of goods. This helps preserve the environment by reducing greenhouse gas emissions.

Yes, our products are suitable for all skin types. We formulate every product under dermatological control and carry out extensive sensitivity testing to ensure their safety and efficacy, whatever your skin type. We are proud to offer products that can be used with confidence by all our customers, whatever their skin sensitivity.

Our delivery charges for France are €6.00 (€5.00 in a "point relais") free for purchases over €40.00 (by Colissimo within 3 to 7 days). Option to opt for fast delivery at 11.00€ (by Chronopost within 3 days).

We deliver our products worldwide. The list of countries served and the associated delivery charges can be found here.

When you log in to your account, you can view all your orders and track the one you want by clicking on the order number. By clicking on this number, a tracking link will be available.

By mail at [email protected] or by phone 06.19.92.45.83

We offer the possibility of delivery to a Colissimo delivery point. Once you have placed your order and paid, you can select your delivery point.

Our instalment facility is simple and convenient, as it is carried out using your PayPal account. When you choose this payment method, you have the option of dividing the total amount of your purchase into several instalments. You will be redirected to PayPal to configure these split payments according to your preferences.

Our return and refund policy is designed to ensure customer satisfaction. If a buyer wishes to return an order or part of an order, certain conditions apply:

1. Products must be intact, unopened and unused.

2. Return shipping costs are at the customer's expense.

3. The buyer has a cooling-off period of fourteen (14) clear days from delivery of the order, if he/she is not entirely satisfied with the products. If the last day of the 14-day period falls on a Saturday, Sunday or public holiday, the period is extended until the next working day.

To make a return, please contact our DermEden customer service department at the following address: [email protected].

DermEden undertakes to reimburse the purchaser at the latest within 30 days of exercising the right of withdrawal, after receipt of the products returned in their original packaging and in perfect condition for resale. We make every effort to ensure an efficient and satisfactory returns and refund process for our customers.

Yes

To track the progress of your return and refund, we invite you to contact us by e-mail at [email protected]. All stages of your return and refund process will be handled seamlessly and efficiently via our e-mail customer service.

Please feel free to contact us with any relevant information about your return, such as order number and details of the products being returned. Our customer service team will be happy to assist you, answer your questions and keep you informed of the progress of your return and refund request.

You can modify or cancel your subscription yourself at any time from your customer account. You can change the frequency of deliveries, decide to skip a delivery, suspend or cancel your subscription. You can cancel your subscription after 2 deliveries.

Payment is by direct debit with each delivery. Delivery charges are payable with each shipment, unless your order/subscription exceeds €40.